Here is a quick overview:

1. You submit one or more quote requests
2. One of our awards specialists will review your request(s) and create a detailed quote; you may request changes, or you may accept the quote; when you accept your quote, a member of our staff will convert your quote into an invoice
3. You submit your payment
4. We build your order and ship it via UPS

Each of our awards has a web page with a detailed description and a link you can click on to request a quote. When you fill out and submit the Quote Request form, it will forward your information to us in the form of an email message. If you are interested in multiple items, you are welcome to fill out a form for each award; if you are interested in more than one of a particular award, you can provide the engraving information for the first item in the field provided for in the form, and that for additional items in the Comments field.

One of our awards specialists will review your request and create a detailed, itemized quote (or invoice, if you checked the "Buy now" option) for you to approve. We will send you an email message containing a link to your quote/invoice. We must have your full name and correct email address to be able to provide a quote, and we must have your shipping address to be able to provide an invoice. We ship via UPS to locations in the United States only so we will need a street address, not a PO box or APO address.

This exchange between you and our awards specialists is essential to ensure that your awards are customized in the manner you expect. These procedures have been developed over the course of many years, and though they take more time than a traditional shopping cart, we and our customers find that they work very well. We have had many customers comment that it is reassuring that a person has reviewed their request, rather than just having their request submitted to a system that provides no feedback.

We accept credit card payments via PayPal. We will provide a button on the page containing your invoice that you can click on to proceed to a secure PayPal payment page, which will have most information already filled out for you. If you are not familiar with PayPal's service, we encourage you to review our PayPal information page. Using PayPal is as safe as it gets for online ordering, and millions of businesses and consumers trust their online transactions to PayPal.

You can find more details, such as our policies, engraving recommendations, and much more on our Order Information page and on our Frequently Asked Questions page. We also encourage you to review our Questions You Should Ask When Shopping for Awards page, and our Tips to Save Time and Money page.